Refund and Cancellation Policy

Last updated: January 2025

1. Overview

At Apw247, we strive to deliver exceptional services that meet or exceed your expectations. However, we understand that circumstances may arise where you need to cancel a service or request a refund. This policy outlines our procedures and eligibility criteria for refunds and cancellations.

2. Money-Back Guarantee

Apw247 offers a 30-day money-back guarantee for the following services:

• Web development projects (within 30 days of project initiation)
• Software development services (within 30 days of project initiation)
• UI/UX design services (within 30 days of project initiation)
• Technical support packages (within 30 days of purchase)

3. Refund Eligibility Criteria

To be eligible for a refund from Apw247, the following conditions must be met:

• Request must be made within the specified time period
• Project must not have been completed and delivered
• No significant work must have been performed (less than 25% of project scope)
• Client must provide valid reason for cancellation
• All project materials and assets must be returned to Apw247

4. Non-Refundable Services

The following services are non-refundable:

• Consultation fees
• Project planning and analysis fees
• Completed and delivered projects
• Maintenance and support services after 30 days
• Third-party software licenses and tools
• Domain registration and hosting fees

5. Cancellation Process

To cancel a service with Apw247:

1. Submit a written cancellation request via email to refunds@apw247.shop
2. Include your project reference number and reason for cancellation
3. Our team will review your request within 3-5 business days
4. You will receive confirmation of cancellation and refund details
5. Refund will be processed within 7-10 business days

6. Refund Processing

Apw247 refund processing:

• Refunds are processed within 7-10 business days of approval
• Refunds are issued to the original payment method
• Processing fees may be deducted from the refund amount
• International refunds may take 15-20 business days
• You will receive email confirmation when refund is processed

7. Partial Refunds

In cases where significant work has been completed (25% or more of project scope), Apw247 may offer a partial refund based on the work completed and materials delivered. The refund amount will be calculated as follows:

8. Dispute Resolution

If you disagree with Apw247's refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Seek mediation through our customer service department
• Escalate the matter through formal channels if necessary

9. Force Majeure

Apw247 reserves the right to modify or suspend refund policies in cases of force majeure, including but not limited to natural disasters, government actions, or other circumstances beyond our control.

10. Contact Information

For refund and cancellation requests, please contact Apw247 at:

11. Policy Updates

Apw247 may update this Refund and Cancellation Policy from time to time. We will notify clients of any material changes by posting the updated policy on our website and updating the "Last updated" date.